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In these terms and conditions "we", "our" and "us" means The Vaper's Nest Ltd, "you" refers to you the customer.

"Dollar" constitutes New Zealand dollars only. These terms and conditions together with your order constitute the entire contract between The Vaper's Nest Ltd. and the customer. No other external terms and conditions are applicable to this website and business. Terms and conditions cannot be varied without prior approval from both parties in writing.

For Australian customers, please provide a prescription with your order by emailing us a copy at We will not be responsible for actions taken by Customs for instances where a prescription is not provided.

Acceptance of Terms and Conditions

The terms and conditions are the terms on which The Vaper's Nest Ltd offers you access to the services of our website. By registering as a member with us, or purchasing products from us, you are accepting these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the services. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen years old.

New Zealand and Australia Sales Only

We only sell and ship Products within New Zealand and to Australia. All prices are in New Zealand Dollar and GST inclusive.

Payment Methods and Processing Times

We currently accept payments using credit card facilities or bank deposit only. Payments will not be processed until all applicable information has been received by The Vaper's Nest Ltd. Payments are not cleared on weekends or public holidays, please ensure sufficient funds are available on credit cards for payment to be processed on the next business day. The Vaper's Nest Ltd. reserves the right to cancel the order if payment is not received before the expiry date of your invoice, which displayed under your invoice details. The Vaper's Nest Ltd. also reserves the right to change prices for products displayed on at any time without notification.


The Vaper's Nest Ltd. will make every attempt to dispatch your item as soon as possible, it may however take up to 3 working days from date of payment for your item to be dispatched. Please note items will not be dispatched until payment has been received in full. Estimated delivery times will be displayed at the time of checkout. The Vaper's Nest Ltd makes every effort to deliver your product according to the estimated delivery times provided at checkout, however bears no liability for delays caused by Courier companies. All estimated delivery times are in business days and exclude weekends and/or public holidays.

Store Credit

Any credit awarded to the customer may only be used towards the payment of products listed on our website. Credit may only be used in accordance with the terms and conditions listed on the website. Any credit awarded is non-redeemable for cash.

If the product cannot be repaired or exchanged by the same or another item with at least the same specifications, then a full refund (including shipping) will be provided. The item(s) must be returned to us with all internal and external packaging, accessories, swing tags, labels and manuals. The item(s) must be complete and intact under the warranty provisions. Upon return The Vaper's Nest or the local distributor/manufacturer will repair or replace damaged or faulty goods. If the product cannot be repaired or exchanged for a same or similar item, a full refund (including shipping) will be provided.

Refer also to our Return and Refund policy.

Credit Card Fraud

Whilst The Vaper's Nest Ltd employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, The Vaper's Nest Ltd will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.