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Please provide a prescription with your order by emailing us at We will not be responsible for actions taken by Customs for instances where a prescription is not provided (for Australian Customers).

All prices are the unit price, not per box. Pictures are for display only, thanks.

The number of puffs per disposable vape can vary from person to person and depends on how big the puff is, etc. (no return or refund if It is not a faulty problem).

No weekend delivery service available, all orders placed on a Friday will be delivered the following Monday. Thanks!

Any faulty vape will be replaced with the next order after you have informed us by sending a photo to us, or a video of you puffing on it.

Thanks for understanding due to shipping fee involvement.

If you go ahead with your purchase, it means you agree with our faulty vape replacement term. Our policy lasts 3 months. If 3 months have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, e-liquid or merchandise specified by the vendor cannot be returned. We also do not accept products that are hazardous materials or flammable liquids or gases.

Additional non-returnable items:

• Gift Cards

• Some health and personal e-liquid items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

• Products with obvious signs of use;

• All VAPOURIUM MERCHANDISE that has been opened;

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error;

• Any item that is returned more than 3 months after delivery.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (If Applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 82 Prince Albert Street, Saint Kilda, Dunedin


To return your product, you should mail your product to:
82 Prince Albert street, Saint Kilda, Dunedin

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.